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Consulting Services

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Sharing our knowledge to help others make the biggest impact in their communities

Based on our deep experience working to improve social services, we offer consulting services built on human-centered program delivery, innovative technology solutions and collective action among community stakeholders.

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Advisory services for high-volume social services and disaster assistance programs

From program policies and intake to digital case management and monitoring, we advise and build alongside nonprofits, governments and philanthropies to transform social services.

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Human-centered design research sprints

Our Design Lab offers eight-week long design research sprints focused on exploratory or specific topics. Human-centered design research sprints provide a deep understanding of the experiences of the seeker of services, with the ultimate goal of improving programs, processes and systems in collaboration with the people who actually use them.

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Digital transformation

Helping nonprofits and government entities upgrade their civic technology to magnify impact.

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November 2022

Home-Based Childcare Providers

We applied focused qualitative research to a small population subset to find out why eligible home-based childcare providers in Harris County are not utilizing publicly available childcare subsidies.

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June 2021

Human-centered Intake Applications

We went undercover as service seekers and brainstormed solutions to the problems that we identified.

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April 2021

Large-scale Rental Assistance Programs

We orchestrated a reflection on the BakerRipley Rental Assistance Program that we helped build to see what worked, and more importantly, what didn’t.

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December 2020

Technology for Non-English Speakers

We designed and tested an online tool to help non-English speaking tenants understand the CDC eviction moratorium.

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